Refund policy
In order to bring convenience and the best experience to customers, Smorgasboardvn.com/vi has appropriate policies when customers need to return products. We always want to bring customers the best products and service quality.
The product return comes with some specific conditions, please refer to the detailed information below:
1.Conditions for product exchange/return
Technical error of the product
Wrong product delivered.
The exchanged product is still within the allowed period of return
Not applicable to discount products and gift products.
If the product encounters the above errors, Smorgasboard.com will enforce the product exchange policy, specifically:
100% new product exchange
Refund of incurred shipping fees (if any)
100% refund if the product is completely out of stock at Smorgasboardvn.com
2. Product exchange/return period
Product exchange/return period: 03 days from the date the customer receives the product
If the above time is exceeded, we will not accept exchange/return for any reason
3. Time limit for returning products to customers
Immediately after receiving your exchange/return product, we will conduct a product evaluation and notify the results and the exchange/return solution to the customer within 30 days.
4. Product exchange/return form
Products can only be exchanged/returned once
5. Refund Time
Smorgasboardvn.com will process the refund to you right after the process of checking and evaluating the quality of the exchange/return product is completed. This process may take about 5-10 business days. Information on the specific refund time for each exchange/return case will be updated to you via email.
You can choose one of the following refund methods:
Refund Method Refund Time
Bank transfer 3-5 working days with domestic ATM card
Momo wallet / Zalopay wallet 1-3 days is work
Note: Customers should take photos of the product before exchanging/returning the goods, keeping the product will help the customer as evidence if there are problems arising during the exchange or return.